Last Updated: October 2026

Welcome to Joziya Ayurveda & Beauty. These Terms & Conditions govern your access to and use of our website and your purchase of products through our online store.

By accessing, browsing, or placing an order through this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

These terms are intended for an Indian e-commerce website and should be read together with our Privacy Policy, Shipping Policy, and Return, Refund & Cancellation Policy. Indian e-commerce entities are subject to the Consumer Protection (E-Commerce) Rules, 2020, as applicable. Consumer Affairs

 

1. About Us

This website is operated by:

Joziya Ayurveda & Beauty

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Complete Business Address]

Throughout this website, the terms “we”, “us”, “our”, “Joziya” or “Company” refer to Joziya Ayurveda & Beauty.

The terms “you”, “customer”, “user” or “your” refer to any person accessing the website or purchasing products from us.

 

2. Use of Our Website

By using this website, you agree that:

  • You will provide accurate and complete information when placing an order.
  • You will use the website only for lawful purposes.
  • You will not attempt to interfere with the operation or security of the website.
  • You will not use the website to conduct fraudulent transactions.
  • You will not copy, reproduce, distribute, or commercially exploit our website content without written permission.
  • You are responsible for maintaining the confidentiality of any account information associated with your account.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these terms have been violated.

 

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colours may appear slightly different depending on your screen or device.
  • Packaging, labels, or product appearance may occasionally change.
  • Product images may include illustrative elements where applicable.
  • Minor variations in natural products may occur due to the nature of the ingredients.

We do not intentionally misrepresent the characteristics or specifications of products offered for sale. E-commerce rules require product and advertising information to correspond with the actual characteristics and availability of the goods. Consumer Affairs

 

4. Ayurvedic, Beauty & Personal Care Products

Our products are intended for personal care, beauty, wellness, and everyday use, as applicable to the individual product.

Product descriptions on this website are provided for general informational purposes and should not be interpreted as medical advice, diagnosis, or treatment.

Customers should:

  • Read the product label and instructions before use.
  • Check the ingredient list before purchasing.
  • Avoid using a product if they are known to be allergic or sensitive to any ingredient.
  • Conduct a patch test where appropriate.
  • Follow the recommended method of use.

If you have a specific medical condition, are pregnant or breastfeeding, are taking medication, or have concerns regarding the suitability of a product, consult an appropriately qualified healthcare professional before use.

Joziya Ayurveda & Beauty does not guarantee that any product will produce a particular individual result.

 

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Pricing or listing errors
  • Incorrect product information
  • Suspected fraudulent activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Technical errors
  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, the applicable amount will be refunded according to our Return, Refund & Cancellation Policy.

 

6. Pricing

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Prices may change from time to time without prior notice.

However, changes in price will not affect an order that has already been successfully accepted, except where cancellation is necessary due to an obvious pricing or technical error.

Applicable shipping charges, taxes, discounts, or promotional offers will be displayed at checkout where applicable.

 

7. Offers & Promotional Discounts

From time to time, we may offer:

  • Discount codes
  • Festival offers
  • Product bundles
  • Free shipping offers
  • Limited-time promotions
  • First-order offers
  • Other promotional campaigns

Each promotion may have its own terms, eligibility requirements, validity period, and exclusions.

Unless specifically stated otherwise, promotional offers cannot be combined with other discounts.

We reserve the right to modify or withdraw a promotional offer where permitted by applicable law.

 

8. Payments

Payments may be processed through the payment methods and payment gateway options displayed on our website.

You agree to provide valid payment information when completing a purchase.

We do not knowingly store complete payment-card information on our website where such information is processed directly by third-party payment providers.

Payment transactions may be subject to the terms and privacy policies of the relevant payment service provider.

 

9. Shipping & Delivery

Orders will be processed and delivered according to our Shipping Policy.

Estimated delivery times are provided for guidance and may vary depending on the destination, courier service, weather, public holidays, peak seasons, and other circumstances beyond our reasonable control.

For complete information regarding order processing, shipping charges, delivery timelines, tracking, and delayed shipments, please refer to our Shipping Policy.

 

10. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are governed by our Return, Refund & Cancellation Policy.

Customers are requested to read that policy before placing an order.

Where a product is delivered incorrectly, damaged, defective, or does not conform to the applicable description/specifications, the available remedy will be handled in accordance with our applicable policies and consumer-protection obligations. Consumer Affairs

 

11. Delivery Issues

If you receive a damaged, incorrect, missing, or tampered product, please contact us within the time specified in our Return, Refund & Cancellation Policy.

We may request photographs, videos, order details, packaging information, or other information necessary to investigate the issue.

 

12. Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Product descriptions
  • Graphics
  • Designs
  • Videos
  • Text
  • Website layout
  • Icons
  • Illustrations
  • Marketing materials

is owned by or licensed to Joziya Ayurveda & Beauty, unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

 

13. User Reviews & Content

Where the website allows customers to submit reviews, photographs, comments, or other content, you agree that:

  • The content submitted is truthful and based on your genuine experience.
  • You will not submit misleading, defamatory, offensive, illegal, or fraudulent content.
  • You will not impersonate another person.
  • You will not upload content containing malicious software or harmful code.
  • You have the necessary rights to any content you submit.

We reserve the right to moderate, remove, or refuse content that violates these terms or applicable law.

 

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Completely error-free
  • Free from technical problems
  • Free from viruses or other harmful components

The website may occasionally be unavailable due to maintenance, upgrades, technical issues, hosting problems, or circumstances beyond our control.

 

15. Third-Party Links & Services

Our website may contain links to third-party websites, payment gateways, courier services, social media platforms, or other external services.

These third-party services operate independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites that we do not control.

 

16. Limitation of Liability

To the extent permitted by applicable law, Joziya Ayurveda & Beauty shall not be responsible for losses arising from:

  • Misuse of products
  • Failure to follow product instructions
  • Incorrect information provided by the customer
  • Delays caused by third-party delivery providers
  • Website interruptions or technical failures
  • Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.

 

17. Indemnification

You agree to indemnify and hold harmless Joziya Ayurveda & Beauty, its owners, employees, representatives, and service providers from claims, losses, liabilities, or expenses arising from your:

  • Violation of these Terms & Conditions
  • Misuse of the website
  • Fraudulent activity
  • Violation of applicable law
  • Infringement of another person's rights

This provision will apply only to the extent permitted by applicable law.

 

18. Privacy

Your use of this website is also governed by our Privacy Policy.

We may collect and process information necessary to:

  • Process your orders
  • Deliver products
  • Process payments
  • Provide customer support
  • Improve our website and services
  • Communicate with you regarding your orders
  • Comply with applicable legal requirements

Please refer to our Privacy Policy for complete details.

 

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in:

  • Our products or services
  • Website functionality
  • Business practices
  • Applicable laws or regulations
  • Payment or delivery processes

The updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the website after an update constitutes your acceptance of the revised terms, to the extent permitted by law.

 

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts having jurisdiction over [City, Kerala, India], subject to applicable consumer-protection laws and the jurisdictional rights available to consumers.

 

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Joziya Ayurveda & Beauty
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Complete Business Address]

Customer Support Hours: [Days & Time]

 

Thank You for Choosing Joziya

We appreciate your trust in Joziya Ayurveda & Beauty and are committed to providing a safe, transparent, and reliable shopping experience.

Shop with confidence. Care with Joziya.