Last Updated: 08 October 2026

At Joziya Ayurveda & Beauty, we want you to have a safe and satisfactory shopping experience. This Return, Refund & Cancellation Policy explains the circumstances in which products purchased through our website may be cancelled, returned, replaced or refunded.

This policy applies to purchases made through our website and is intended to operate in accordance with applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws and regulations. Consumer Affairs

Nothing in this policy is intended to take away or restrict any rights available to consumers under applicable Indian law.

1. Order Cancellation

Cancellation Before Dispatch

You may request cancellation of your order before it has been dispatched.

To request cancellation, contact us as soon as possible with your:

  • Order ID
  • Name
  • Registered mobile number
  • Reason for cancellation

If the cancellation request is accepted before dispatch, the eligible amount paid by you will be refunded through the applicable payment method.

Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible because the shipment has already entered the delivery process.

If cancellation is no longer possible, you may contact us regarding the applicable return/replacement options under this policy.

We will not use this provision to exclude any consumer remedy that is required under applicable law.

2. When Can You Request a Return or Replacement?

A return or replacement may be considered where the product delivered is:

  • Damaged during transit
  • Defective
  • Incorrect or different from the product ordered
  • Missing from the order
  • Expired or otherwise not fit for sale
  • Significantly different from the description/specifications displayed on our website
  • Received with material packaging damage or leakage
  • Subject to another circumstance where a remedy is required under applicable law

Consumer law provides remedies such as removal of defects, replacement and refund in appropriate circumstances. Consumer Affairs

3. Damaged Products

If your product arrives damaged, leaking, broken, opened, or visibly tampered with:

Please do the following:

  1. Take photographs of the outer package before opening it.
  2. Take clear photographs/videos of the product and packaging.
  3. Keep the original packaging and product.
  4. Contact us within 48 hours of delivery.
  5. Provide your Order ID and photographs/videos of the issue.

Where appropriate, we may arrange a replacement or refund after reviewing the claim.

Important: Please do not throw away the product or packaging until the issue has been resolved.

4. Wrong Product Received

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Order ID
  • Photograph of the product received
  • Photograph of the shipping label
  • Photograph/video of the package
  • Details of the product you originally ordered

After verification, we may arrange for the incorrect product to be collected and the correct product to be delivered, or provide another appropriate remedy.

5. Missing Product

If any product is missing from your shipment, please notify us within 48 hours of delivery.

We may verify the order, packing records, shipment weight, and other relevant information before providing an appropriate resolution.

If the product was paid for but not supplied, we will provide an appropriate remedy in accordance with applicable law.

6. Beauty, Hair-Care & Personal-Care Products

For hygiene and safety reasons, opened or used beauty, hair-care, personal-care or cosmetic products generally cannot be returned merely because the customer has changed their mind or does not wish to use the product anymore.

This may include products such as:

  • Hair oils
  • Face serums
  • Personal-care products
  • Beauty products
  • Other products where opening or use affects hygiene or resaleability

However, this restriction does not affect your legal rights where a product is defective, damaged, incorrect, expired, materially different from its description, or otherwise requires a remedy under applicable law.

Customers are advised to check the ingredients and product information before opening or using a product.

7. Food & Consumable Products

For Cookease food, edible, cooking and other consumable products, returns based solely on a change of mind may generally not be accepted once the product has been delivered and opened.

However, you should immediately contact us if you receive a product that is:

  • Damaged
  • Leaking
  • Opened or tampered with
  • Expired
  • Incorrect
  • Contaminated or otherwise apparently unsafe
  • Significantly different from what was ordered

We will investigate the issue and provide an appropriate remedy where applicable.

Please do not consume a product if you believe it is damaged, contaminated, expired, or otherwise unsafe.

8. Change of Mind / Unwanted Products

We understand that customers may occasionally change their minds after placing an order.

For hygiene-sensitive, personal-care, beauty, food and consumable products, change-of-mind returns may not be accepted once the product has been delivered or opened, subject always to applicable consumer rights.

For eligible unopened products where we voluntarily offer a return, the product must generally:

  • Be unused
  • Remain unopened
  • Be in its original packaging
  • Include all original labels/accessories, where applicable
  • Be in resalable condition

Approval of such a return is subject to our review.

9. Return Request Period

For products eligible for return or replacement under this policy, please contact us within 48 hours of delivery wherever possible.

The 48-hour reporting period is intended to help us investigate delivery-related issues quickly. It does not exclude any statutory rights or remedies available to consumers under applicable Indian law.

Where a longer period is required by applicable law, the applicable legal requirement will prevail.

10. How to Request a Return or Refund

To request a return, replacement or refund, contact our customer support team with:

Subject: Return / Refund Request – Order #[Order ID]

Please provide:

  • Order ID
  • Customer name
  • Registered mobile number/email
  • Product name
  • Reason for the request
  • Photographs/videos, where applicable
  • Any other information reasonably required to verify the issue

Contact

Joziya Ayurveda & Beauty
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Complete Business Address]

11. Verification of Return Requests

Once we receive your request, we may review:

  • Order details
  • Product photographs/videos
  • Packaging condition
  • Shipping information
  • Product batch/lot details
  • Delivery records
  • Other relevant information

We may request additional information where reasonably necessary.

A return or refund will not be rejected merely because the product has been opened where the complaint concerns a legitimate defect, damage, incorrect product, expiry, or another circumstance for which a consumer remedy is applicable.

12. Return Pickup

Where a return is approved and a pickup is available, we may arrange collection through our delivery partner.

Customers must keep the product properly packed and available for collection.

If return pickup is unavailable in a particular location, we may provide alternative instructions.

13. Return Shipping Charges

If the issue is our responsibility

Where the product is:

  • Damaged
  • Defective
  • Incorrect
  • Missing
  • Expired
  • Or otherwise supplied contrary to the order

we will generally bear the reasonable return/replacement shipping cost where a return is required.

Customer-requested returns

Where a return is voluntarily offered for an eligible unopened product due to a change of mind, any applicable return shipping charges will be communicated to the customer before the return is processed.

No charge will be imposed where applicable law requires otherwise.

14. Refunds

If a refund is approved, the eligible refund amount will generally be processed through the original payment method or another appropriate method permitted by law and agreed with the customer.

The actual time for the money to appear in your account may depend on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

Under the Consumer Protection (E-Commerce) Rules, 2020, where an e-commerce entity agrees to a refund, the applicable refund is to be processed within the period prescribed under the Rules. Consumer Affairs

15. Refund Amount

Depending on the circumstances, the refund may include the amount paid for the affected product and applicable delivery charges where required.

Where only one item from a multi-product order is affected, the refund may relate only to the affected item unless the circumstances justify cancellation/refund of the entire order.

Any deduction or adjustment will be made only where permitted under applicable law and the terms communicated to the customer.

16. Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund.

If the replacement product is unavailable, we will provide an appropriate alternative remedy, which may include a refund, subject to applicable law.

17. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, the eligible amount will be refunded.

If an order is cancelled by us because of:

  • Product unavailability
  • Technical error
  • Pricing error
  • Inability to fulfil the order
  • Delivery restrictions
  • Suspected fraudulent transaction
  • Other legitimate circumstances

we will provide the applicable refund where payment has already been collected.

18. Products Damaged Due to Customer Misuse

A return, replacement or refund may not be available where damage has resulted from:

  • Incorrect use
  • Failure to follow product instructions
  • Improper storage
  • Negligence
  • Modification or alteration of the product
  • Normal wear and tear, where applicable
  • Damage caused after successful delivery due to customer handling

This does not affect any remedy that may otherwise be available under applicable law.

19. Allergies & Personal Sensitivity

Our beauty, hair-care and personal-care products may contain ingredients that are not suitable for every individual.

Customers should carefully review the ingredient information before use.

If you have a known allergy or sensitivity to an ingredient, please avoid using a product containing that ingredient.

An individual allergic or sensitivity reaction does not automatically establish that a product is defective. However, if you believe the product has caused harm or there is a product-quality concern, please contact us immediately with the relevant details so that we can investigate.

20. Refusal of Delivery

Customers are requested not to refuse delivery solely because they have changed their mind after the order has been dispatched.

If you no longer want an order, please contact us as soon as possible.

Refusal of delivery does not automatically constitute an approved cancellation or refund. The applicable resolution will depend on the circumstances and this policy.

21. Promotional Products & Free Gifts

Products provided as part of promotional offers, bundles, discounts, or free gifts may have specific return conditions.

If the return of a purchased product results in the order no longer meeting the conditions of a promotional offer, we may adjust the applicable refund to account for the promotional benefit, to the extent permitted by applicable law and where such terms were clearly disclosed at the time of purchase.

22. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspected fraudulent or abusive activity, including:

  • Repeated false damage claims
  • Returning products that were not purchased from us
  • Product substitution
  • Deliberate product damage
  • Misuse of return facilities
  • False or misleading information

Appropriate action may be taken in accordance with applicable law.

Nothing in this section limits genuine consumer rights.

23. Consumer Rights

Nothing in this policy is intended to:

  • Exclude statutory consumer rights
  • Prevent a customer from exercising rights available under Indian law
  • Restrict a consumer from approaching an appropriate Consumer Commission
  • Limit remedies that cannot legally be excluded
  • Override mandatory provisions of applicable Indian law

The Consumer Protection Act, 2019 provides consumer remedies including replacement and refund in appropriate circumstances. Consumer Affairs

The Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail, including inventory-model e-commerce and single-brand retail conducted through digital networks. Consumer Affairs

24. Changes to This Policy

We may update this Return, Refund & Cancellation Policy from time to time to reflect:

  • Changes in our business practices
  • Changes in products or services
  • Changes in payment or delivery procedures
  • Changes in applicable laws or regulations

The updated policy will be published on this page with the revised “Last Updated” date.

25. Governing Law

This policy shall be governed by the laws of India.

Any dispute will be handled in accordance with applicable Indian consumer-protection laws and the jurisdictional rights available to consumers.

Nothing in this clause prevents a consumer from exercising any statutory right to approach the appropriate Consumer Commission or other competent authority.

26. Contact Us

For cancellation, return, replacement or refund requests:

Joziya Ayurveda & Beauty
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Complete Business Address]

Customer Support

Email: [Email]
Phone: [Phone Number]
WhatsApp: [WhatsApp Number]
Support Hours: [Days & Time]

Our Commitment

At Joziya Ayurveda & Beauty, we believe in transparent and fair e-commerce practices.

We are committed to handling genuine product issues fairly and providing customers with appropriate remedies in accordance with our policies and applicable Indian consumer-protection laws.

Your trust matters to us.