1. What is Joziya?

Joziya Ayurveda & Beauty is an online brand offering carefully selected beauty, hair-care, personal-care and everyday wellness products. Our website also features Cookease, our range of cooking and home-use products.

We focus on bringing useful, quality products for everyday living directly to customers.

2. What products can I buy from Joziya?

Our website offers products across different categories, including:

• Hair-care products
• Hair oils
• Beauty & personal-care products
• Ayurvedic-inspired products
• Face-care products
• Coconut oil
• Cooking powders
• Rice-based products
• Other Cookease food and home-care products

Product availability may change from time to time.

3. Are Joziya products suitable for everyone?

Product suitability can vary from person to person.

Please carefully read the product description, ingredients, usage instructions and precautions before using a product.

If you have known allergies, sensitivities, a medical condition or specific health concerns, consult an appropriately qualified healthcare professional before using a product.

4. How can I place an order?

You can place an order directly through our website:

1. Select the product you want.
2. Choose the required quantity/variation.
3. Click Add to Cart.
4. Proceed to checkout.
5. Enter your delivery details.
6. Select your preferred payment method.
7. Complete the payment.

You will receive an order confirmation after your order is successfully placed.

5. How do I know if my order has been confirmed?

Once your order has been successfully placed, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

Your Order ID should be retained for future reference.

6. Can I modify my order after placing it?

Please contact us as soon as possible if you need to change:

• Product
• Quantity
• Delivery address
• Contact details

We will try to accommodate the request if the order has not yet been processed or dispatched.

Once an order has been dispatched, changes may no longer be possible.

7. Can I cancel my order?

Yes. You can request cancellation before the order is dispatched, subject to the applicable cancellation terms.

For complete details, please refer to our Return, Refund & Cancellation Policy.

8. What payment methods are available?

The payment methods available to you will be displayed during checkout.

Depending on the payment gateway and availability, these may include:

• UPI
• Debit cards
• Credit cards
• Net banking
• Wallets
• Other supported digital payment methods

9. Is online payment secure?

We use payment service providers and security measures designed to protect payment transactions.

Your complete card information and payment authentication credentials are generally processed by the relevant payment provider rather than being stored directly by Joziya.

Never share your UPI PIN, OTP, CVV or banking password with anyone claiming to represent Joziya.

10. What should I do if my payment was deducted but my order was not confirmed?

If money has been deducted from your account but your order has not been confirmed:

1. Wait a few minutes and check your order/email.
2. Do not immediately place the same order again.
3. Contact us with the transaction/reference details.

We will check the payment status and assist you accordingly.

11. Where do you deliver?

We currently deliver to locations across India, subject to service availability at the destination PIN code.

Certain remote locations may have longer delivery times or limited courier availability.

12. How long will my order take to arrive?

Orders are generally processed within 1–3 business days.

After dispatch, estimated delivery is generally:

• Kerala: 2–5 business days
• Other parts of India: 3–7 business days
• Remote locations: 5–10 business days

These are estimates and may vary due to courier delays, weather, holidays, peak seasons and circumstances beyond our control.

13. How can I track my order?

Once your order is dispatched, tracking information may be shared through SMS, email or WhatsApp, depending on the available service.

You can use the tracking information to check the shipment status with the relevant courier.

14. What if my order is delayed?

If your order has exceeded the estimated delivery period, contact our customer support team with your Order ID.

We will check the shipment status and assist you.

15. What if I enter the wrong delivery address?

Please contact us immediately.

If the order has not been dispatched, we may be able to update the address.

Once the shipment has been dispatched, changing the delivery address may not be possible.

Customers are responsible for providing accurate delivery information at checkout.

16. Do you accept returns?

Returns depend on the type and condition of the product.

Returns/replacements may be considered where a product is:

• Damaged
• Defective
• Incorrect
• Missing
• Expired
• Significantly different from the product ordered or described

For hygiene-sensitive, personal-care and consumable products, change-of-mind returns may not be accepted once the product has been opened or used.

This does not restrict any consumer rights available under applicable Indian law.

17. What if I receive a damaged product?

Please contact us within 48 hours of delivery.

Send us:

• Order ID
• Photos of the outer package
• Photos of the product
• Photos and videos showing the damage
• Shipping label, where applicable

Please retain the product and original packaging until the issue has been resolved.

18. What if I receive the wrong product?

Contact us within 48 hours of delivery with your Order ID and photographs of the product received.

After verification, we may arrange a replacement or another appropriate remedy in accordance with our policy and applicable law.

20. Can I return an opened hair oil or beauty product?

Generally, opened or used personal-care and beauty products cannot be returned simply because you have changed your mind, due to hygiene and safety considerations.

However, if the product is defective, damaged, incorrect, expired, or otherwise requires a remedy under applicable law, please contact us.

21. Can I return Cookease food products?

Food and consumable products generally cannot be returned simply because of a change of mind after delivery/opening.

However, immediately contact us if you receive a product that is:

• Damaged
• Leaking
• Tampered with
• Expired
• Incorrect
• Apparently contaminated or unsafe

Do not consume a product that appears unsafe.

22. How long do I have to report a damaged or incorrect order?

Please contact us within 48 hours of delivery wherever possible.

This helps us investigate courier and packaging issues quickly.

The 48-hour reporting period does not remove any statutory rights or remedies available to consumers under applicable Indian law.

23. How long does a refund take?

Once a refund is approved and processed, the time for the amount to appear in your account may depend on your:

• Bank
• Card issuer
• UPI provider
• Payment gateway
• Other financial institution

We will process approved refunds according to our Return, Refund & Cancellation Policy and applicable law.

Joziya Hair & Beauty Products

24. What is Joziya Head Protein Oil used for?

Joziya Head Protein Oil is a nourishing hair and scalp oil designed to support a regular hair-care routine.

It helps provide conditioning and nourishment to the scalp and hair and is intended to support stronger, healthier-looking and more manageable hair.

Individual results may vary.

25. Can Joziya Head Protein Oil guarantee hair growth?

No cosmetic or hair-care product can guarantee a particular result for every individual.

Joziya Head Protein Oil is designed to provide scalp and hair nourishment and support healthy-looking hair as part of a consistent hair-care routine.

If you are experiencing significant or persistent hair loss, consult a qualified healthcare professional to determine the underlying cause.

26. How often should I use Head Protein Oil?

For general hair care, you can incorporate the oil into your routine regularly according to the product's label instructions and your hair type.

A gentle scalp massage for several minutes can be part of the application process.

Always follow the instructions provided on the product packaging.

27. Should I do a patch test?

Yes. If you are using a new personal-care product, a patch test is a sensible precaution, particularly if you have sensitive skin or known allergies.

If irritation occurs, discontinue use and seek appropriate professional advice if necessary.

28. Can I use Joziya products if I have sensitive skin?

Individual sensitivity varies.

Always check the ingredient list before using a product. If you are sensitive to any listed ingredient, avoid using that product.

If you are unsure about suitability, consult a qualified healthcare professional.

Cookease Products

29. What is Cookease?

Cookease is our range of everyday cooking and home-use products designed to make daily kitchen routines easier and more convenient.

Our range may include products such as:

• Coconut oil
• Rice powder
• Puttu podi
• Cooking ingredients
• Other kitchen essentials

30. How should Cookease food products be stored?

Always follow the storage instructions printed on the product packaging.

Depending on the product, this may include keeping it:

• In a cool, dry place
• Away from direct sunlight
• Away from moisture
• Properly sealed after opening

Always check the product label for specific storage instructions.

31. What is the shelf life of Cookease products?

The shelf life varies by product.

Please check the manufacturing date, best-before/expiry information and other details printed on the product packaging before use.

Product Information

32. Are the products exactly as shown in the photographs?

We make reasonable efforts to display products accurately.

However, colours may appear slightly different depending on your device, screen settings and lighting.

Packaging may also change from time to time while the underlying product remains the same.

33. Where can I find the ingredients?

Where applicable, ingredients are listed on the product page and/or product packaging.

We recommend checking the latest physical product label before use, particularly if you have an allergy or sensitivity.

34. Are your products tested?

Product testing, certifications and regulatory compliance vary depending on the specific product category.

Where a particular certification, licence, testing information or quality standard applies, relevant information will be provided on the product packaging or product page.

We do not claim a certification unless it actually applies to the specific product.

Account & Customer Support

35. I forgot my account password. What should I do?

Click “Forgot Password” on the login page and follow the instructions to reset your password.

If you are still unable to access your account, contact our customer support team.

36. How can I contact Joziya?

You can contact us through:

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Business Address]

For order-related enquiries, please include your Order ID so that we can assist you faster.

37. How can I make a complaint?

You can contact our customer support/grievance contact with:

• Your name
• Order ID, if applicable
• Contact details
• Details of your complaint
• Supporting photographs/documents, if applicable

We will review the complaint and respond according to our applicable grievance process.

Indian e-commerce rules require e-commerce entities to maintain an appropriate grievance mechanism and provide consumers with a means to track complaints. Consumer Affairs

Privacy & Security

38. What happens to my personal information?

We use your personal information for purposes such as:

• Processing orders
• Delivering products
• Processing payments
• Providing customer support
• Improving our website
• Preventing fraud
• Complying with applicable law

For complete information, please read our Privacy Policy.

39. Do you share my information with third parties?

We may share necessary information with trusted service providers such as:

• Payment gateways
• Courier companies
• Website/hosting providers
• Analytics providers
• Customer-support providers
• Other service providers necessary to operate our business

We do not sell your personal information as a product.

Please refer to our Privacy Policy for details.

Still Have Questions?

We are happy to help.

Need Assistance With Your Order?

Contact Joziya Ayurveda & Beauty

📧 Email: [Your Email Address]
📞 Phone: [Your Phone Number]
💬 WhatsApp: [Your WhatsApp Number]

Please keep your Order ID ready for faster assistance.